Alaska Partners with Saige Consulting to Modernize PFD Process Using AI

ANCHORAGE, Alaska (KTUU) – The State of Alaska is taking significant steps to modernize its Permanent Fund Dividend (PFD) application process by partnering with Saige Consulting. As announced recently, this collaboration aims to enhance the application experience for over 600,000 eligible Alaskans using artificial intelligence (AI) technologies, with a goal of full implementation by early 2026.

Deputy Commissioner of the Alaska Department of Revenue, Fadil Limani, described the new system as a ‘true game changer for generations of Alaskans.’ He emphasized the department’s commitment to providing exceptional service, particularly for the PFD program, which holds significant importance for Alaskans.

Saige Consulting will develop a cloud-native application that is set to streamline the PFD process, making it easier for residents to apply and receive their dividends. Senior Partner Charles Hu commended the state’s leadership for moving forward with this initiative, noting that such progress could have easily been postponed for future administrations.

According to Saige, the anticipated updates will greatly optimize the current platform, alleviating the poor application experiences stemming from outdated technology and improving accessibility.

‘Alaska residents will save over 7 million minutes or 116,000 hours annually in application queries and follow-ups,’ they report. The redesign will focus on several advancements, including automation of processes, improved data management, and enhanced fraud prevention measures.

One notable enhancement will allow applicants to upload supporting documentation digitally, addressing a previous limitation of the current system.

Hu highlighted the importance of integrating AI technology, stating that it would assist in interpreting eligibility criteria, while also ensuring human oversight in case of misinterpretations.

As the project progresses, the Department of Revenue is addressing staffing concerns, with indications that the upcoming technology could help meet job openings within the department.

‘Alaska is one of the first regions in the United States to implement such advancements in public service technology,’ Hu noted, reinforcing the innovative nature of this initiative.

This modern system is poised to significantly enhance the efficiency of Alaska’s PFD program and is an essential step in leveraging technology for better public service delivery.