The Evolution of State IT in 2024
As the digital landscape continues to evolve, 2024 has emerged as a significant year for state technology leaders across the United States. With various challenges posed by advancing technology, natural disasters, cyber threats, and digital inequality, states have navigated the complexities of IT development while identifying opportunities for innovation. Here’s a look at the five major IT stories that defined this year.
1. The Generative AI Boom
Leading the IT narrative in 2024 was the rapid exploration of generative AI by state governments. Following a wave of regulatory actions in 2023, nearly 700 pieces of AI legislation were introduced this year, indicating a proactive approach to harnessing AI technology. Over 30 states established task forces to shape AI policy, with early implementations such as Pennsylvania’s procurement of ChatGPT licenses signifying a notable acceptance of AI in state operations.
2. The Need for Better Data
As states embraced AI usage, a critical need for improved data governance was highlighted. The role of chief data officers expanded this year, focusing on enhancing data infrastructure and ensuring quality for AI readiness. With only 22% of states reportedly operating data quality programs, the urgency to address these deficiencies became a defining challenge. Georgia’s CIO Shawnzia Thomas remarked, ‘Our data is probably not in the best shape,’ emphasizing the need for systematic improvements.
3. Cybersecurity of Critical Infrastructure
Amid rising cyber threats, the cybersecurity of critical infrastructure garnered increased attention. A report by KnowBe4 categorized cyberattacks on essential services as ‘the new geopolitical weapon,’ underscoring the urgent need for enhanced protective measures. States like Indiana began offering free cybersecurity assessments to bolster defenses, while the EPA’s findings on vulnerabilities in drinking water systems reinforced the severity of the current landscape.
4. Closing the Digital Divide
The push to eliminate the digital divide was another significant story in 2024, with all states submitting digital equity plans to utilize their share of $2.75 billion in federal funds. States tailored their strategies to address specific needs, including improving access for marginalized communities. However, conflicting federal guidelines raised concerns about potential disruptions to state initiatives.
5. Using Technology to Combat Natural Disasters
As natural disasters persisted, state IT leaders focused on deploying technology to enhance emergency responses. Lessons from previous disasters influenced proactive measures for disaster preparedness, as seen in Vermont and Hawaii. These actions aimed to ensure swift and efficient communication during emergencies, fostering resilience within state systems.
Conclusion
2024 has proven to be a transformative year for state IT initiatives, demonstrating the innovative responses to emerging challenges and the commitment to enhancing governance through technology. As states navigate the complexities of data, AI, cybersecurity, and connectivity, they not only strengthen their technological frameworks but also pave the way for future advancements. What will be the next big tech story for 2025?
