Leaders across industries are exploring how automation and artificial intelligence can enhance their operations. The senior care sector is no exception, with significant potential for these technologies to support staff and attract residents, as noted by Dusanka Delovska-Trajkova, CIO at Ingleside in Washington, D.C.

“A few years ago, Ingleside embarked on a digital transformation journey,” she explains. “We pinpointed areas where repetitive, manual processes consumed our employees’ time. Evaluating your current environment is essential before discussing AI implementation.”

In a recent HealthTech interview, Delovska-Trajkova elaborates on new processes in senior care, emphasizing the importance of staff and resident feedback, and the future of personalized care.

What are common misconceptions about adopting new technologies in senior care?

DELOVSKA-TRAJKOVA: A prevalent misconception is that older adults are uninterested in technology. Recent surveys indicate that older adults are increasingly embracing technology, making digital access crucial for their independence and social connections. Digital equity is now synonymous with healthcare equity, as many older adults struggle to access healthcare without technological resources.

What emerging technologies are senior care providers interested in this year?

DELOVSKA-TRAJKOVA: Automation can significantly enhance meaningful work. For instance, cleaning and dining robots can assist staff, although they require training to integrate effectively into workflows. Additionally, AI can aid in recruiting and HR through predictive analytics for employee retention.

Senior care is also exploring customer service virtual agents, similar to chatbots used in retail.

What feedback has helped you overcome challenges in deploying automated solutions?

DELOVSKA-TRAJKOVA: Implementing dining robots revealed that younger staff members did not inherently understand how to use them, leading to workflow issues. Better training was necessary to integrate robots as supportive team members. We also learned from residents that our communication needed improvement; direct feedback was crucial for enhancing their experiences.

Where do you see AI impacting senior care organizations in the future?

DELOVSKA-TRAJKOVA: The focus in senior care is shifting from mere care to enhancing overall lifestyle. AI presents opportunities for personalized self-enrichment. Training improvements, such as using simulators, could enhance our industry. Addressing electronic health records management and interoperability remains a priority.

What future projects is your organization pursuing?

DELOVSKA-TRAJKOVA: Smart home technologies represent a significant opportunity for senior living, improving satisfaction and easing maintenance for staff. Innovations like smart toilets that connect to EHRs could revolutionize resident care.