An Inspiring Journey in Technology
The future of tech is being shaped by innovative minds, and at ServiceNow, the spotlight is on the brilliant individuals who are driving change. At the forefront of this narrative is Kendra Bailey, a Generative AI (GenAI) solutions architect at ServiceNow. Her testimony is one of perseverance, growth, and the power of embracing one’s unique perspective.
Building Skills to Provide Solutions
Kendra’s journey began seven years ago as a tester and intern with a ServiceNow partner. In less than a year, she transitioned into a full-time developer role, taking the reins on her first project. Her trajectory within the ServiceNow ecosystem exemplifies what’s possible when skill meets opportunity. Now, as a GenAI solutions architect, she is committed to advancing generative AI solutions, ensuring customers have seamless experiences and successful outcomes with ServiceNow’s technology.
Overcoming Self-Doubt
For many Black professionals in tech, imposter syndrome and self-doubt can be formidable barriers to success. Kendra candidly reflects on her biggest challenge: ‘Being in my own head. That was the main thing—getting over that hurdle in my own mind, showing up as my authentic self, and embracing that my unique perspective added value.’ Jumping past that fear proved to be a game changer for Kendra and illustrates that success is about the journey as much as the destination.
Investing in the Future: ServiceNow’s Launchpad Program
ServiceNow isn’t just cultivating talent at the top; it’s also nurturing the next generation. The company’s Launchpad program is designed to support early-career professionals, offering mentorship and career development opportunities across different business units. Initiatives like these reinforce ServiceNow’s commitment to building a thriving workforce and fostering a sense of belonging for everyone.
Advice for Aspiring Tech Professionals
Kendra’s sage advice for those looking to break into tech is both practical and empowering:
- Leverage Your Strengths: Identify what you already do well and how those skills can transfer into tech.
- Master Communication: Learning how to communicate effectively can set you apart and open new doors.
- Network with Purpose: Build connections both in-person and virtually, while considering how you can assist others.
- Find Your ‘Why’: Understanding your purpose is vital for motivation. ‘Why did you get into this space? Why are you doing the things that you’re doing?’ Kendra emphasizes the importance of staying connected to that purpose.
The Importance of Representation
Kendra’s story underscores the significance of representation in tech. When individuals see someone who resembles them thriving, it fosters belief in their own potential. As ServiceNow continues to highlight its incredible talent, it sets a precedent for a more unified, innovative, and impactful industry.
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- Representation