Reinventing Home Improvement with AI

In a bold stride towards the future, Lowe’s is redefining the home improvement landscape by integrating artificial intelligence into its service framework. At the NVIDIA GTC 2025 conference held in San Jose, California, Chandu Nair, Senior Vice President of Data, Artificial Intelligence, and Innovation at Lowe’s, introduced a variety of AI-driven projects aimed at enhancing the shopping experience for consumers while streamlining operations for employees.

Among these innovations is ‘Mylow,’ an AI-powered digital assistant designed to assist customers with various home repair needs. Whether fixing a leaky faucet or troubleshooting appliance issues, Mylow provides step-by-step instructions, video tutorials, and product recommendations. Nair shared that ‘it’s not just a list of instructions; it incorporates product discovery into the advisory process, making it easy for customers to find exactly what they need.’

Utilizing Advanced Technology

Lowe’s is also experimenting with ‘Dwell,’ a cutting-edge technology utilizing computer vision and heat mapping to identify areas in-store that may require associate assistance, enhancing the customer service experience. This approach is just one of several AI initiatives that Lowe’s is presently piloting in select locations.

Nair emphasized that all AI projects at Lowe’s are underpinned by three core principles: enhancing consumer shopping experiences, improving sales associate efficiencies, and engaging Lowe’s employees more effectively in their roles.

Innovation and Digital Twins

Furthermore, Lowe’s has embraced the concept of digital twins, virtual replicas of its physical stores that allow for real-time analysis and experimentation. Utilizing NVIDIA’s Omniverse technology, Lowe’s has created digital twins for stores across the country. This technology enables the firm to test new layouts and processes remotely, facilitating adaptive changes based on sales performance data.

Looking Ahead

As Lowe’s continues to invest in AI technology, it is clear that the company is committed to not only keeping pace with advancements in the retail space but also leading the charge in transforming how consumers interact with the home improvement industry.

For those interested in staying abreast of Lowe’s innovative developments, subscribing to updates from industry leaders can provide valuable insights into this evolving landscape.