Papa John’s Enhances Customer Experience with Google Cloud
Papa John’s customers will soon experience a transformation in their ordering experience through an innovative partnership with Google Cloud. The partnership aims to utilize artificial intelligence (AI) to enhance the overall ordering and delivery process.
According to a press release, the collaboration is designed to create a more consistent and enjoyable customer experience, whether customers are ordering online or visiting a physical location.
The initiative promises several key benefits such as increased order frequency, higher-valued transactions, reduced customer service costs, and improved customer satisfaction through an AI-powered chatbot. ‘At Papa John’s, our aspiration is to be the best pizza makers in the business,’ said President and CEO Todd Penegor. ‘Being the best means we are crafting great pizza and providing every single customer a superior experience along their journey.’
Advancements in Technology for Personalized Service
The partnership also marks a significant trend in the fast-food industry, increasingly leaning towards AI technology to enrich customer service and streamline operations. Chief Digital and Technology Officer Kevin Vasconi highlighted that PJX, the innovation team formed by this partnership, will enhance the customer experience at every interaction point.
Vasconi noted, ‘The advances in technology are allowing us to do things that we couldn’t do three or four years ago.’ He expressed confidence that investing in this kind of technology would ultimately make Papa John’s more beloved by customers.
Matt Renner, president of global revenue at Google Cloud, reinforced this vision by stating, ‘Papa John’s has been at the forefront of technology innovation and understands that AI can power transformative experiences for their customers.’
With the introduction of these AI enhancements, Papa John’s aims to not only meet but anticipate customer needs, fostering a deeper sense of loyalty.
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- AI in Food
- Fast-Food Innovation
- Papa John's