Teo Blidarus, CEO and co-founder of FintechOS, a London-based technology provider, has built his career on the idea that technology is about making services accessible and human. His latest focus? The power of artificial intelligence (AI) to reshape the financial sector. While many laud generative AI for its user-friendly applications, Blidarus argues that its static nature has limitations. He sees the future in agentic AI.

“Generative AI has transformed user interfaces through hyper-personalization and context-aware chatbots,” he states. However, he adds, “it remains static and dependent on human intervention after deployment, restricting its use in finance.”

In contrast, agentic AI adapts dynamically. It not only reacts to inputs but also acts based on evolving data, allowing financial institutions to elevate customer service. “Agentic AI, which acts independently rather than creating content, is breaking these barriers and enabling new customer experiences,” he explains.

What does this mean practically? Blidarus cites agentic AI’s role in insurance and banking. “For instance, it allows insurers to provide personalized coverage that adapts to each customer’s profile, ensuring the right fit for individuals and businesses,” he notes.

This shift promises significant change, moving from generic policies to adaptive products. Likewise, banking is witnessing rapid enhancements. “In banking, agentic AI benchmarks innovation by customizing borrowing and saving products to ensure enhanced financial service effectiveness,” he shares.

These innovations may redefine customer engagement within financial services. Consider a bank account that adjusts interest rates based on spending habits or insurance policies recalibrating premiums in real-time. Such scenarios are becoming a reality.

Yet, concerns linger about potential job losses due to automation. Blidarus argues against this notion, pointing out that technological advancements have always reshaped work rather than eliminated it. “From the internet to production lines, every tech breakthrough evolves work,” he emphasizes. The fintech sector, particularly, has long embraced automation through low-code platforms.

AI continues this trend but presents a new dimension. “The fintech sector has streamlined processes for legacy institutions using efficient platforms. Now, AI integration—both generative and agentic—is enhancing this further, enabling hyper-personalized products and boosting efficiency,” he outlines.

Rather than his roles diminishing, Blidarus believes AI is paving the way for new skill demands. “Although these advancements reduce human oversight and routine tasks, they also create a demand for roles in emerging areas,” he points out.

Blidarus fosters a narrative of reinvention, where AI frees employees to concentrate on creativity and innovation. This leads to a workforce that is leaner but smarter.

He acknowledges the challenges of implementing agentic AI at scale. Financial institutions need to rethink technology and customer relationship strategies. While hyper-personalization has its allure, it introduces questions about privacy and data security.

Nonetheless, for Blidarus, such challenges present opportunities. He sees FintechOS as a facilitator for legacy institutions to modernize while maintaining trust through strong customer relationships. “We provide the building blocks for institutions to innovate efficiently,” he states.

This commitment to collaboration underscores Blidarus’s compelling vision. He does not foresee a future dominated by machines but one where technology and human intelligence collaborate for better outcomes. This ambitious yet realistic vision suggests that agentic AI could redefine expectations in financial services.

Blidarus is confident about the industry’s trajectory. “Integrating both generative and agentic AI enables providers to deliver hyper-personalized offerings and improve efficiency,” he declares.

It’s not a matter of if AI will alter financial services, but how swiftly these changes will occur. If Blidarus’s insights hold true, the timeline may be faster than anticipated.

• 0 Comments
• Teo Blidarus