As businesses move into 2025, the significance of artificial intelligence (AI) is expected to soar. Predictions foretell a year defined by AI’s real adoption across industries, particularly in customer interactions, education, and robotics.

Ganesh Gopalan, Co-Founder and CEO of Gnani.ai, commented on the advancements in AI by saying, ‘2024 marked a pivotal year for generative AI, transforming industries from customer service to creative innovations. In 2025, the widespread adoption of Small Language Models (SLMs) and Speech-to-Speech Large Language Models (LLMs) will revolutionize sectors like customer support, healthcare, BFSI, automotive, and telecom.’

These AI technologies aim to provide precise solutions tailored to specialized needs. SLMs will offer unparalleled accuracy for niche tasks, while Speech-to-Speech LLMs will facilitate real-time multilingual communication.

Furthermore, Agentic AI, known for proactively learning and adapting, will enhance operational intelligence. Gopalan added, ‘As these models advance, they will reshape Gen AI, fostering a new era of intuitive, efficient, and personalized interactions globally.’

In the realm of education, experts predict substantial enhancements through AI. Dr. Sanjay Gupta, Vice-Chancellor of the World University of Design, stated, ‘Advancements in AI, VR, and AR have opened new frontiers, redefining education for the modern era. We foresee a continued surge in demand for high-quality design education across diverse sectors, driven by global trends.’

Moreover, Dr. Yajulu Medury, Vice Chancellor of Mahindra University, pointed out that AI will foster personalized learning experiences, ensuring greater success for students. ‘These will help students achieve their full potential while bridging learning gaps,’ he said, highlighting a strong integration of emerging technologies for immersive learning.

The robotics sector will also see innovations fueled by AI. Puru Rastogi, CEO of Mowito, noted, ‘AI and robotics technologies will set new benchmarks, enabling real-time decision-making and predictive maintenance. The future is clear–2025 will herald a new era of agility and innovation.’

Anku Jain, Managing Director of MediaTek India, emphasized the growing importance of chipsets amid these changes. ‘Technologies like Agentic AI, GenAI, advanced LLMs, and cloud computing have led to a tectonic shift in the industry.’ As industries adapt, AI’s influence will be pervasive, reshaping daily life and revolutionizing sectors from digital payments to information retrieval.

According to Matthew Foxton, Regional President of IDEMIA Group, the year 2025 will also see advancements in cryptographic measures, tokenization, and biometric authentication, paving the way for smarter transaction ecosystems in the automotive sector and beyond.

In conclusion, as AI continues to evolve, 2025 promises substantial changes across all sectors—from how we work to how we engage with technology.