Western Union has partnered with HCLTech to enhance its financial services through an AI-driven platform operating model. The collaboration designates HCLTech as Western Union’s largest preferred partner, focusing on digital transformation, platform innovation, and operational efficiency.
As part of the agreement, Western Union will utilize HCLTech’s AI-powered solutions, FENIX 2.0 and AI Force, to transition to a platform-centric model that enhances agility and scalability. The partnership aims to further accelerate Western Union’s platform and channel transformation by leveraging HCLTech’s digital, cloud, and AI solutions to improve customer experiences and support data-driven decision-making.
Furthermore, HCLTech will contribute its expertise in digital engineering to modernize Western Union’s technology landscape, implement full-stack observability, and bolster operational efficiency through AI-assisted methods.
A key initiative under this partnership is the establishment of an advanced technology center in Hyderabad. This center is expected to strengthen Western Union’s global technology capabilities and foster innovation.
Commenting on the partnership, Devin McGranahan, president and CEO of Western Union, stated, ‘HCLTech’s expertise will help us fulfill our mission to make world-class financial services accessible to people everywhere.’
Vijayakumar C, CEO and managing director of HCLTech, emphasized the company’s commitment to fintech transformation, stating, ‘This strategic partnership emphasizes our focus on empowering fintech companies through digital engineering-led transformation, creating exceptional value for their stakeholders.’
In a related move, HCLTech is advancing its generative AI strategy, with plans to integrate AI services into 100 clients by FY26. During its Q3 FY25 earnings call, the company noted that its AI Force platform has already been adopted by over 20 clients, with expansion plans for the coming years.
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